Privacy Policy

Privacy Policy Statement

This Privacy Policy explains how Chris Control Automation collects, uses, stores, and protects personal information obtained from users who access, interact with, or communicate through our platforms, services, and community channels.

Chris Control Automation is a registered business operating in Ghana, providing educational, technical, and commercial services in industrial automation, electrical systems, instrumentation, control engineering, and related technologies. By accessing or using any Chris Control Automation service, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to all digital platforms, services, and communication channels operated or managed by Chris Control Automation, including but not limited to:

  • The Chris Control Automation mobile application

  • The official website: https://chriscontrolautomation.com

  • Online and live training programs

  • Membership and subscription services

  • Digital learning materials, documents, diagrams, and downloads

  • Video and media content hosted, embedded, or shared through:

    • The official website

    • The mobile application

    • YouTube and TikTok

    • Other third-party video platforms

  • Live training sessions and live broadcasts delivered through the website or app

  • Community and communication platforms including:

    • WhatsApp groups

    • WhatsApp direct messaging

    • Telegram channels or groups

    • Live chat on the website

    • Live chat within the mobile application

    • Automated chatbots on the website and app

    • Email communication

    • Push notifications

  • Social media platforms operated by Chris Control Automation, including TikTok and YouTube

This Privacy Policy governs how personal information is handled across all these services collectively.

2. Information We Collect

We may collect personal and non-personal information depending on how users interact with our platforms.

2.1. Personal Information

Personal information may include:

  • Full name

  • Email address

  • Account login credentials

  • Membership or subscription status

  • Information provided during training registration or enrollment

  • Information voluntarily shared during chats, group discussions, or direct messages

  • Information submitted through contact forms or support requests

Users may choose not to provide certain information; however, this may limit access to some services or features.

2.2. Transaction Information

When users make payments for training, memberships, or products:

  • Transaction references and confirmations may be recorded

  • Payments are processed securely by trusted third-party payment providers

  • Chris Control Automation does not store credit card, debit card, or mobile money credentials

All financial transactions are governed by the privacy and security policies of the respective payment service providers.

2.3. Platforms Communication

Chris Control Automation offers multiple communication and community platforms. When users interact through these channels, we may collect:

  • Messages shared in WhatsApp groups

  • Direct messages sent via WhatsApp

  • Messages exchanged in Telegram channels or groups

  • Messages sent through live chat on the website or mobile app

  • Interactions with automated chatbots

  • Support inquiries and responses

These communications may be stored or reviewed for purposes such as:

  • Responding to inquiries

  • Providing technical or educational support

  • Managing community discussions

  • Improving service quality

  • Improving chatbot accuracy and responses

  • Maintaining platform safety and moderation

Users are advised not to share sensitive personal or financial information through chat platforms.

2.4. Social Media Interactions

Chris Control Automation maintains an active presence on social media platforms including YouTube and TikTok.

When users interact with our social media accounts:

  • Comments, messages, likes, and other interactions are subject to the privacy policies of those platforms

  • Chris Control Automation does not control how social media platforms collect, store, or process user data

Social media interactions may be used to:

  • Share educational content

  • Respond to inquiries

  • Engage with the learning community

2.5. Technical Information

We may collect limited technical information such as:

  • Device type and operating system

  • Browser type

  • General usage patterns

  • Pages, videos, or features accessed

This information is used solely to improve performance, reliability, and user experience.

We do not collect sensitive device data such as contacts, SMS messages, call logs, or precise location data.

3. Collected Information Usage

Information collected by Chris Control Automation is used for legitimate educational, operational, and business purposes, including:

  • Creating and managing user accounts

  • Providing access to training materials, videos, documents, and resources

  • Managing memberships, subscriptions, and enrollments

  • Delivering live training sessions and educational broadcasts

  • Processing and confirming payments

  • Responding to chats, messages, and support requests

  • Facilitating community interaction across WhatsApp, Telegram, and other platforms

  • Providing automated responses through chatbots

  • Sending important updates, announcements, or notifications

  • Improving platform functionality, content quality, and user experience

Chris Control Automation does not sell, rent, or trade personal information to third parties for marketing purposes.

4. Content and Live Streaming

Chris Control Automation provides educational video content and live training sessions through multiple channels, including:

  • Videos hosted directly on our website

  • Videos accessible through the mobile application

  • Videos shared, embedded, or hosted on YouTube

  • Videos shared on other third-party platforms

  • Live training sessions streamed through the website or app

When users access video or live stream content, limited technical data may be processed to ensure proper playback and service quality.

Third-party video platforms operate under their own privacy policies. Chris Control Automation does not control how these platforms manage user data.

5. WhatsApp and Telegram

Chris Control Automation may use WhatsApp and Telegram to:

  • Operate community groups or channels

  • Communicate with subscribers and students

  • Answer questions and provide guidance

  • Share training-related announcements and updates

Messages exchanged on these platforms are subject to the privacy policies of WhatsApp, Telegram, and their respective parent companies. Chris Control Automation does not control how these platforms collect or process user data outside direct communications.

6. Chat Systems

Our website and mobile application may include:

  • Live chat features enabling direct communication with Chris Control Automation

  • Automated chatbots that provide instant or predefined responses

Chat interactions may be logged to:

  • Improve response quality

  • Enhance user support

  • Improve chatbot performance

  • Maintain service reliability and safety

7. Push Notifications

If users enable notifications, the Chris Control Automation App may send notifications related to:

  • New educational content

  • Live training schedules or announcements

  • Membership or account updates

  • Important service information

Users can manage or disable notifications at any time through their device settings.

8. Data Security Measures

Chris Control Automation implements reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, or disclosure.

Access to personal data is restricted to authorized personnel only.

9. User Rights and Choices

Users have the right to:

  • Access their personal information

  • Update or correct inaccurate information

  • Request account deactivation or deletion, subject to legal or operational requirements

  • Withdraw consent for certain communications

  • Contact us regarding privacy-related concerns

10. Data Retention

Personal information is retained only for as long as necessary to:

  • Provide requested services

  • Maintain records for operational or legal purposes

  • Resolve disputes or enforce agreements

When data is no longer required, reasonable steps are taken to securely delete or anonymize it.

11. Children’s Privacy

Chris Control Automation services are intended for educational and professional audiences.
We do not knowingly collect personal information from children without appropriate consent.

12. Updates to Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in services, legal requirements, or data protection practices.
Updates will be published on our official website and will take effect upon posting.

13. Contact Information

For questions or concerns regarding this Privacy Policy, please contact:

Chris Control Automation
Email: [email protected]
Website: https://chriscontrolautomation.com

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